Shipping Info
 Since Echobana Candles are truly a work of art, we handle
them with extra special care. All Echobana Candles are double-boxed
to ensure the safest shipping and handling possible. We want
to ensure your complete satisfaction with our products. If,
for any reason, you are not completely satisfied please call
Echobana Candles toll-free at 1.866.ECHO.773 (1.866.324.6773).
For your reference, we have listed our most frequently asked
questions regarding shipping.
What are Echobana Candle's shipping fees and policies?
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Region
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Standard Shipping
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Total Value, Excluding taxes shipped
to a single destination
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Standard Shipping Cost
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Order to Delivery Time
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Continental US
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$0-$14.99
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$6.95
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7 to 10 business days
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$15.00-$24.99
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$7.95
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$25.00-$34.99
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$8.95
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$35.00-$49.99
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$10.95
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$50.00-$74.99
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FREE
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$75.00-$149.99
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FREE
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$150.00
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FREE
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Express or Overnight delivery
is available. Call for shipping quotes.
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Does Echobana Candles offer free shipping?
Yes. Echobana Candles is pleased to offer free shipping
on orders over $50! Products purchased must total over
$50 excluding shipping and taxes. This offer applies to
orders shipped within the continental USA only. This offer
does not apply to wholesale or private label orders. All
orders receiving free shipping will be shipped via standard
UPS Ground service. Please note our regular rates apply
for express shipping and for orders shipped to Alaska or
Hawaii or internationally. Free shipping must be only
to one address and separate orders cannot be combined to
receive free shipping. This is a limited time offer and
may end at anytime without prior notice.
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How long will it take for my order to arrive?
Echobana Candles are entirely handmade to order, so please
allow 7-10 business days from the time of your order for
orders shipped by standard shipping. For orders shipped
via expedited shipping, please allow 3-4 business days
from the time of your order for delivery. Shipments to
Alaska, Hawaii, and APO/FPO will take longer to arrive.
We will do our best to accommodate all customer requests,
so please don't hesitate to call Echobana toll-free at
1.866.ECHO.773 (1.866.324.6773) with any special shipping
requests.
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What methods of shipping does Echobana Candles offer?
In addition to the standard shipping mentioned above
we can generally ship any method you request. Cost of shipping
by special request will be paid by customer.
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Does Echobana Candles deliver to P.O. boxes?
Yes, via US Postal Service.
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Does Echobana Candles deliver to APO (Army Post Office)
and FPO (Fleet Post Office) addresses?
Yes, via US Postal Service.
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Does Echobana Candles ship internationally?
Yes. Please call us toll-free at 1.866.ECHO.773 (1.866.324.6773)
or contact us through our online
contact form for all international shipments. All taxes,
customs, and international duty fees are additional to
the shipping costs indicated above and are the responsibility
of the purchaser.
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What are business days?
Business days are Monday through Friday, weekends and
holidays not included.
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Does Echobana Candles ship on weekends or holidays?
Echobana does not ship on weekends or holidays. All orders
are processed for shipment Monday through Friday.
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How are Echobana Candles shipped?
Since Echobana Candles are truly a work of art, we take
extra care in packaging our candles. All Echobana Candles
are double boxed to ensure the safest shipping and handling
possible. We want to ensure your complete satisfaction
with our products. If for any reason you are not completely
satisfied please contact Echobana immediately toll-free
at 1.866.ECHO.773 (1.866.324.6773).
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What if I receive my order and something is missing?
We want you to be completely satisfied with your order
and make every effort to ship complete orders. Should you
find something missing or damaged, please call Echobana
Candles immediately toll free at 1.866.ECHO.773 (1.866.324.6773)
and we will either ship you the missing item or credit
your credit card for the item.
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What if I receive my order and something is damaged?
All Echobana candles are double boxed to ensure the safest
shipping and handling possible. We want to ensure your
complete satisfaction with our products. If for any reason
you are not completely satisfied please contact Echobana
immediately toll free at 1.866.ECHO.773 (1.866.324.6773)
and we will send you a replacement or credit your credit
card for the item.
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Does Echobana Candles have a Returns and Exchanges Policy?
Yes. All Echobana Candles are entirely made by hand and
as such we take great pride in the quality of our candles
and, most importantly, your complete satisfaction with
your purchase. All Echobana Candles are backed by our 100%
satisfaction guarantee policy. If, for any reason, you
would like to exchange or return your purchase, we are
happy to replace it with another selection or refund the
credit card used for the purchase. Please note: the product
must be claimed for returns or exchanges within 14 days
upon receipt of goods. There will be no exchanges, returns,
or refunds after 14 days. You will not be refunded for
the return shipping costs. You'll just need to repack the
gift in its original packaging with the packing slip and
follow these simple steps:
- Call our Customer Service department toll free at
1.866.ECHO.773 (1.866.324.6773). We can then discuss
the options with you and determine next steps for your
return or exchange.
- Please return the items in the original shipping containers
to Echobana Candles 7079, E 163rd Ave, Brighton, CO 80602,
packed with the same care as you received them to ensure
they are not damaged in the return shipping.
- Please allow up to 3 weeks upon return of goods for
funds to be credited to card or an exchange made.
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